Cleaners Finsbury Park Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Finsbury Park provides cleaning services to residential and commercial customers within its service area. By placing a booking, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting the cleaning services.
Company means the cleaning business trading as Cleaners Finsbury Park.
Cleaner means any individual cleaner or team engaged by the Company to perform the services.
Services means the cleaning services provided by the Company to the Client, including regular domestic cleaning, one off cleaning, end of tenancy cleaning, office or commercial cleaning, and related services as agreed.
Premises means the property or properties at which the Services are to be carried out.
Booking means a confirmed appointment for Services between the Client and the Company.
2. Scope of Services
The Company provides professional cleaning services within Finsbury Park and surrounding areas. The specific tasks, duration, frequency and pricing of the Services will be agreed with the Client at the time of booking or in a written service agreement.
The Company will endeavour to carry out the Services to a professional standard and with reasonable care and skill. However, the exact outcome and appearance of the Premises may vary depending on their condition, the materials present and any pre existing damage or wear.
The Company reserves the right to decline any booking or to withdraw Services where it considers the Premises to be unsafe, unsanitary beyond a reasonable level, or where there is a risk to the health and safety of the Cleaner.
3. Booking Process
3.1 Clients may request a quote and make a booking by telephone, online form or other method offered by the Company from time to time. A booking is only confirmed when the Company has accepted it and communicated a confirmation to the Client.
3.2 The Client must provide accurate information when booking, including the address of the Premises, type and size of property, required Services, access arrangements, and any special requirements. The Company relies on this information to estimate the time and price for the Services.
3.3 Any online or verbal quote is based on the information provided by the Client. The Company reserves the right to adjust the price or required duration if the information provided is inaccurate or incomplete, or if the Premises require more work than reasonably anticipated.
3.4 The Client agrees to ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time, including access to electricity, hot and cold water and adequate lighting as required to perform the Services.
3.5 For some services, such as end of tenancy cleaning or deep cleaning, the Company may recommend or require an on site assessment prior to confirming a final quote.
4. Pricing and Payments
4.1 The price for the Services will be agreed at the time of booking or set out in a written service agreement. Prices may be based on hourly rates or a fixed fee for the job, depending on the type of service.
4.2 Unless otherwise agreed, payment is due on the day of service and must be made in full by the Client using one of the payment methods accepted by the Company at that time.
4.3 For regular services, the Company may issue invoices on a per visit, weekly or monthly basis, as agreed with the Client. The due date for payment will be set out on the invoice. The Company may suspend or cancel Services if payment is not received by the due date.
4.4 The Company reserves the right to charge interest or late payment fees on overdue amounts in accordance with applicable UK law. The Client will be responsible for any reasonable costs the Company incurs in recovering overdue payments, including debt collection agency fees and legal costs.
4.5 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT depending on the Company’s registration status. Where VAT applies, this will be clearly stated in the quote or invoice.
4.6 The Company reserves the right to review and amend its prices from time to time. For ongoing regular services, the Company will give the Client reasonable notice of any price changes.
5. Cancellations, Rescheduling and Access
5.1 If the Client needs to cancel or reschedule a booking, the Client must give the Company as much notice as possible.
5.2 The Company may apply a cancellation fee if the Client cancels or reschedules a booking with less than 24 hours notice before the scheduled start time. The usual cancellation fee is up to 50 percent of the agreed service price, but the Company will confirm the applicable fee at the time of booking or in the service agreement.
5.3 If the Cleaner attends the Premises at the scheduled time and is unable to gain access, or if the booking cannot proceed for reasons within the Client’s control, the Company may charge a call out fee or up to 100 percent of the service price to cover the Cleaner’s time and travel.
5.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, transport disruption, illness, or other emergencies. In such cases the Company will offer an alternative appointment at the earliest available time.
5.5 Regular cleaning services may require a minimum term or notice period for termination, which will be discussed and agreed with the Client. If the Client ends the service without giving the required notice, the Company may charge a fee equivalent to the notice period.
6. Client Obligations
6.1 The Client is responsible for providing accurate information about the Premises and any specific cleaning requirements, including any delicate surfaces, special finishes, or items that should not be cleaned or moved.
6.2 The Client must remove or secure valuables, cash, jewellery and important documents before the Cleaner attends the Premises. The Company does not accept responsibility for the loss of such items unless directly caused by the proven negligence or deliberate act of a Cleaner.
6.3 The Client must ensure that the Premises are reasonably tidy and accessible to allow the Cleaner to perform the Services safely and efficiently. Excessive clutter, hazardous conditions or the presence of aggressive pets may prevent the Cleaner from carrying out the work.
6.4 The Client must inform the Company of any existing damage, defects or risks at the Premises, including loose fixtures, fragile items, known leaks or electrical faults. The Company is not liable for damage resulting from undisclosed defects or pre existing issues.
6.5 The Client must ensure that any instructions given to the Cleaner are reasonable, safe and consistent with the agreed scope of Services. The Cleaner is not obliged to perform tasks that fall outside the agreed service or that could pose a risk to health, safety or property.
7. Cleaning Products, Equipment and Waste
7.1 Unless otherwise agreed, the Company will provide basic cleaning products and equipment required to perform the Services. In some cases, the Client may be asked to provide specific products suitable for specialist surfaces or finishes.
7.2 Where the Client requests that the Cleaner uses the Client’s own products or equipment, the Client is responsible for ensuring that such products and equipment are safe, in good working order and appropriate for the intended use. The Company is not liable for any damage or injury caused by faulty or unsuitable products or equipment supplied by the Client.
7.3 The Company will comply with applicable waste regulations and good practice when dealing with general household or commercial waste arising from the cleaning process. This includes the responsible use of waste bags, separation of recyclables where practicable, and leaving waste in the designated bins or collection points at the Premises.
7.4 The Company does not provide the removal or transport of large items, bulky waste, hazardous waste, clinical waste, sharp objects, construction debris, or any materials that require specialist disposal under UK environmental regulations. The Client is responsible for arranging suitable collection and disposal of such items through licensed waste carriers.
7.5 The Cleaner will not dispose of waste in an unlawful manner or at unauthorised locations. The Client must provide access to appropriate on site waste containers. If such containers are not available, the Company may not be able to remove waste from inside the Premises and will instead consolidate it in a suitable area for the Client to manage.
8. Liability and Insurance
8.1 The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with the standard of cleaning, the Client must notify the Company as soon as possible and, in any event, within 24 hours of the service for a one off clean, or before the next scheduled visit for regular cleaning. The Company may, at its discretion, arrange a revisit to address reasonable concerns.
8.2 The Company maintains appropriate insurance cover for public liability and, where applicable, for its employed staff. Details of insurance cover are available on request. Certain limits, exclusions and conditions apply under the insurance policies.
8.3 The Company’s liability for any loss, damage or expense arising from the Services, whether in contract, tort or otherwise, is limited to the amount paid by the Client for the relevant service visit or, where required by law, to the minimum liability that cannot lawfully be excluded.
8.4 The Company is not liable for:
a. Normal wear and tear or deterioration of surfaces or items cleaned;
b. Pre existing damage, defects, stains or wear, whether visible or not, at the Premises or on any items;
d. Loss of money, jewellery, valuables or important documents that were not secured by the Client prior to the service;
e. Indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising in connection with the Services.
8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
9. Complaints and Service Issues
9.1 If the Client has a complaint or concern about the Services, the Client should contact the Company promptly with details of the issue. The Company will investigate and seek to resolve the matter fairly and within a reasonable time.
9.2 Where a complaint relates to the quality of cleaning, the Client must allow the Company the opportunity to inspect the Premises and, where appropriate, to rectify the issue by providing a re clean of the affected areas. Any such re clean must normally take place within a reasonable time of the original service.
9.3 The Company may decline to provide a refund where it has not been given a reasonable opportunity to address the complaint, or where the issue arises from circumstances beyond the Company’s control.
10. Key Holding and Security
10.1 Where the Client provides keys or access codes to the Company, these will be stored and handled with reasonable care. Keys may be labelled in a way that does not directly identify the address of the Premises.
10.2 The Client is responsible for ensuring that any alarm systems or security arrangements are clearly explained to the Company. The Company is not liable for any alarm call out charges or costs resulting from incorrect information supplied by the Client.
10.3 The Client must inform the Company promptly of any change to locks, keys, codes or access arrangements that could affect the Cleaner’s ability to access the Premises.
11. Health, Safety and Conduct
11.1 The Company is committed to maintaining safe working practices and complying with applicable health and safety laws. The Cleaner may decline to perform any task that they reasonably consider unsafe or beyond the scope of the Services.
11.2 The Client must not request the Cleaner to undertake any work involving the use of ladders beyond a safe height, heavy lifting beyond reasonable limits, or the handling of hazardous materials.
11.3 The Client must treat the Cleaner with respect and must not engage in any abusive, discriminatory or threatening behaviour. The Company may immediately terminate the Services if a Cleaner is subjected to such behaviour at the Premises.
12. Personal Data and Privacy
12.1 The Company may collect and process personal data about the Client in order to manage bookings, provide Services, handle payments and communicate with the Client. The Company will handle such personal data in accordance with applicable UK data protection laws.
12.2 The Client’s personal data will be used only for legitimate business purposes, such as arranging and delivering the Services, managing accounts, dealing with queries or complaints, and complying with legal obligations.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices or the range of Services offered.
13.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking. For ongoing services, the Company will give the Client notice of any material changes, and continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or with the Services, are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that the Company retains the right to bring proceedings against the Client in any other court of competent jurisdiction where appropriate.
By making a booking with Cleaners Finsbury Park, the Client confirms that they have read, understood and agree to these Terms and Conditions.
